Course Overview
Information is crucial to an organisation and when this information is communicated in writing, the quality of such communications can have a significant impact on business performance and decision making.
Effective business writing is concise, accurate, unambiguous, logical and easily understood.
This intensive two-day course will help delegates to develop the skills necessary for successful business writing – be it reports, emails, letters, faxes, policy documents or contracts.
Although some basic grammar, spelling and punctuation will be covered, this is not the focus of the course, and delegates are expected to be competent users of English.
Course Objectives:
After completing this course, delegates will be able to:
- Write business documents to a professional standard and conforming to acceptable formats
- Present information in an organised, structured way so as to achieve a specific objective
- Use a business-like style and vocabulary, while displaying sensitivity to different levels of reader expertise
- Express ideas with confidence and clarity, supporting persuasive and logical arguments
Course Delivery
The course comprises instructor-led training with a strong emphasis on practical exercises and rich feedback.
Course Assessment
There are no formal assessments (exams, tests, presentations etc.) for this course. However, to earn a certificate of attendance, delegates will be required to attend both course days and actively participate in exercises and discussion workshops.
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Course Content
Basic principles of written communication
Clarification of objectives
Audience analysis
Planning and organising material & content
Gathering information
Structure and content
Writing the first draft
Style and vocabulary
Level of formality
Paragraph and sentence structure
Using appropriate language
Calculating a “Fog Index”
Grammar, punctuation and spelling
Diagrams, indexing and layout
Tables and graphs
Content integration
Style sheets and templates
Version control
Effective business writing
Document genres found in business
Key communication principles for business writing
How to write successful
Letters
Emails
Reports
Editing for content, style and accuracy
Course Prerequisites
Candidates should be able to express themselves competently in English, and some prior experience of writing business documents would be helpful.
Accreditation
Faculty Training Institute holds the following institutional accreditations
- Provisionally accredited as an Education and Training Provider with the MICT Seta (ACC/2010/00/601)
- An Institute of Sectoral and Occupational Excellence (ISOE) in Business Analysis with the MICT Seta
- The first Education Provider to be endorsed by the International Institute of Business Analysis (IIBA®) in South Africa and is the only Endorsed Education Provider (EEP™) to hold Charter status
- A Member of the Information Technology Association of South Africa
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