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Professional Business Writing Skills

Develop effective writing techniques to deliver concise, accurate and professional business documentation.

Course Overview

Information is crucial to an organisation and when this information is communicated in writing, the quality of such communications can have a significant impact on business performance and decision making.

Effective business writing is concise, accurate, unambiguous, logical and easily understood.

This intensive two-day course will help delegates to develop the skills necessary for successful business writing – be it reports, emails, letters, faxes, policy documents or contracts.

Although some basic grammar, spelling and punctuation will be covered, this is not the focus of the course, and delegates are expected to be competent users of English.

Course Objectives:

After completing this course, delegates will be able to:

  • Write business documents to a professional standard and conforming to acceptable formats
  • Present information in an organised, structured way so as to achieve a specific objective
  • Use a business-like style and vocabulary, while displaying sensitivity to different levels of reader expertise
  • Express ideas with confidence and clarity, supporting persuasive and logical arguments

Course Delivery

The course comprises instructor-led training with a strong emphasis on practical exercises and rich feedback.

Course Assessment

There are no formal assessments (exams, tests, presentations etc.) for this course. However, to earn a certificate of attendance, delegates will be required to attend both course days and actively participate in exercises and discussion workshops.

Course Content

Basic principles of written communication
   Clarification of objectives
   Audience analysis

Planning and organising material & content
   Gathering information
   Structure and content
   Writing the first draft

Style and vocabulary
   Level of formality
   Paragraph and sentence structure
   Using appropriate language 
   Calculating a “Fog Index”
   Grammar, punctuation and spelling

Diagrams, indexing and layout
   Tables and graphs
   Content integration
   Style sheets and templates
   Version control

Effective business writing
   Document genres found in business
   Key communication principles for business writing
   How to write successful

Editing for content, style and accuracy

Course Prerequisites

Candidates should be able to express themselves competently in English, and some prior experience of writing business documents would be helpful.


Faculty Training Institute holds the following institutional accreditations

  • Provisionally accredited as an Education and Training Provider with the MICT Seta (ACC/2010/00/601)
  • An Institute of Sectoral and Occupational Excellence (ISOE) in Business Analysis with the MICT Seta
  • The first Education Provider to be endorsed by the International Institute of Business Analysis (IIBA®) in South Africa and is the only Endorsed Education Provider (EEP™) to hold Charter status
  • A Member of the Information Technology Association of South Africa
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