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Analytical Thinking & Creative Problem Solving

Unlock your problem-solving potential with the creative, analytical and critical thinking skills you will develop on this exciting and stimulating workshop.

Course Overview

Most people, once they leave the formal education system, do not focus on any further learning or on continuing to develop their thinking skills. As their careers progress, they become more expert in a few things, but less capable in dealing with or understanding things outside their domain of expertise. Research shows that most people only use a fraction of their cognitive abilities yet the ongoing exercise of the brain function can reduce mental debilitation throughout life.

This challenging, but entertaining, course revisits many of the thinking skills that lie dormant in the average person. The course explores various kinds of individual and group problem solving approaches and various thinking styles.

Delegates will go away with a fresh outlook on organisational problem solving, and be motivated to expand their cognitive horizons.

Course Objectives:

  • Learn to describe the problem-solving process
  • Identify various problem-solving techniques and apply these in solving business problems
  • Understand thinking models and practise exercises to help in thinking outside-the-box and generate a larger solution space
  • Understand creativity and blocks to creativity
  • Arrive at objective, well-reasoned decisions in a reasonable time

Course Delivery

The course delivery comprises instructor-led seminars interspersed with extensive practical exercises for both the group and the individual

Course Assessment

Students will learn by experience and practical exercises. To complete the course, delegates are required to attend the full course and actively participate in the exercises, discussion & feedback. Assessment of competency is done by the course facilitator. The mechanism is observation.

The course is designed to be completed in the full 2 days. There is no homework. However, if delegates take up the challenge of the course, they can expect to spend at least half an hour a day, for the rest of their lives, honing their problem-solving and thinking skills!

Course Content

Day 1: Problem Solving Process

The problem solving process (realising the benefits of problems, common barriers to effective problem solving, solving problems in a structured way), Defining problems / opportunities, identifying and structuring objectives, Applying problem solving tools and techniques , Logical and analytical tools and techniques

Understanding Problem Analysis (Information Gathering, Seeing Patterns, Analytical Thinking and Deductive Reasoning, Root cause analysis, Decomposition)

Day 2: Analytical and creative thinking Skills

Different thinking types (analytical, critical, creative), Knowing how we think, Reasoned thinking and problem solving, including systems thinking, convergent and divergent thinking, root cause analysis.

Generating ideas in a Solution Space, Creativity – tools and techniques, Lateral thinking (thinking outside the box, creativity un-blockers), Decision-making and evaluation techniques

Course Prerequisites

To get the most value out of the course, it should be done at the right time in a person's career. Delegates and their companies will derive maximum benefit from the learning experience if they are able to apply the skills learnt in the workplace during the course.

We do not exclude any delegate who is strongly motivated to do the course. We do, however, recommend that candidates have obtained a matriculation certificate.


Faculty Training Institute holds the following institutional accreditations

  • Provisionally accredited as an Education and Training Provider with the MICT Seta (ACC/2010/00/601)
  • An Institute of Sectoral and Occupational Excellence (ISOE) in Business Analysis with the MICT Seta
  • The first Education Provider to be endorsed by the International Institute of Business Analysis (IIBA®) in South Africa and is the only Endorsed Education Provider (EEP™) to hold Charter status
  • A Member of the Information Technology Association of South Africa 


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