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Business Process Innovation: Process Analysis, Modelling & Design

A highly practical business oriented seminar that delivers the foundational skills and techniques required to improve existing processes and identifies opportunities for process change to enhance business performance .

Course Overview

This working seminar delivers the foundational skills and techniques required to analyse and improve existing processes. It focuses on identifying opportunities for process change and presents the analysis, modeling and design techniques and tools required to improve business performance. Participants will learn to scope specific processes using graphical models to document results. And, they will learn how to define measurement techniques for evaluating outcomes. They will also learn how to model As-Is and To-Be process workflows using industry standard notations and some new templates. The class is organised around a case study that will be developed by attendees working in teams along with the instructor. The approach is practical and business oriented and attendees will be able to immediately apply what they learn within their own organisation

Course Objectives:

Learning Objectives

  • Discover how to appropriately analyse and scope a business process problem
  • Create Scoping Charts and core-BPMN process flow diagrams
  • Be able to select and apply the proper tools and techniques to model, analyse, manage, measure and improve processes
  • Apply innovative creative thinking approaches and design techniques to process improvement
  • Develop critical measures for evaluating business process performance
  • Learn how to develop and apply testing, and validating methods to new process designs

Benefits to your Company

  • Deliver visible performance improvements consistently
  • Become better equipped to ensure a common approach
  • Reduce the aggravation and resistance to change internally
  • Develop better models and clearer communications
  • Reduce the time for and pain of change
  • Use a method that scales for both small and large projects
  • Understand the roles and responsibilities of the people in the process
  • Know when to use the right tools for the job (e.g. root cause analysis, Lean, Six Sigma)


Course Content

Foundational Concepts

  • Analysis and Redesign Methodology
  • Business Process Projects
  • Business Process Principles – The Business Process Manifesto

Group Workshop: What Are Your Redesign Problems?

Understand Stakeholders & Vision

  • Activities in the Understand Phase
  • Identify Stakeholders
  • Create a Process Vision Statement
  • Identify Process Project KPIs, Objectives and Success Criteria

Group Workshop: Develop the Process Vision, KPIs and Objectives

Define Process Scope

  • The Process-in-Scope
  • The Process Scope Diagram
  • Identify the Process/Subprocess in Scope
  • Identify Outputs, Customers, Measures & Problems
  • Identify Inputs, Suppliers, Measures & Problems
  • Identify Guides & Controls, Measures & Problems
  • Identify Enablers, Support Processes, Measures & Problems
  • Determine What Will be the Scope of the Project

Group Workshop: Develop the Process Project Scope Diagram

Set up the Analysis and Design Activities

  • Determining Process Measures and Performance Needs
  • The Gap Model
  • Modelling alternatives
  • Identifying the right tools and techniques

Model the Process

  • Gathering Information
  • Core BPMN Notation and Diagramming
  • Creating a Flow/ Swimlane Diagram

Group Workshop: Model the Existing Process

Analyse the Process

  • Analysis & Measurement
  • Developing a Detailed Analysis Plan
  • Applying Analytic Tools and Techniques
  • Role of Lean/ Six Sigma
  • Finding Root Causes
  • Quick Wins

GroupWorkshop: Analyse the Existing Process

Redesign the Process

  • The Scope of the Redesign Effort
  • Business Model Changes or Discontinuous Innovation
  • Process Change or Architectural Innovation
  • Creative Innovation Tools and Techniques
  • Modelling and Testing the Solution

Group Workshop: Redesign the Existing Process

Implementation & Roll-Out

  • Coordinate Implementation
  • Roll-Out

Wrap Up

  • Review and Summary



Faculty Training Institute holds the following institutional accreditations

  • Provisionally accredited as an Education and Training Provider with the MICT Seta (ACC/2010/00/601)
  • An Institute of Sectoral and Occupational Excellence (ISOE) in Business Analysis with the MICT Seta
  • The first Education Provider to be endorsed by the International Institute of Business Analysis (IIBA®) in South Africa and is the only Endorsed Education Provider (EEP™) to hold Charter status
  • A Member of the Information Technology Association of South Africa
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