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Getting Started in Business Process Management

Acquire the mindset of process thinking to solve business problems

Course Overview

To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding process and describes tried and true process management concepts and techniques. It explains the foundation of using and developing metrics, and it describes the role of the Process Owner, the most crucial member of a Business Process Management effort. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class. Class, team, and individual exercises provide practice based on information gleaned from a detailed case study. It is also the foundation for other BPM courses.


Course Objectives:

  • Acquire the mindset of process thinking to solve business problems.
  • Understand strategic business alignment with processes, including an introduction to business architecture.
  • Understand what the new Business Process Management technologies are and how they can leverage your other BPM efforts.
  • Apply a BPM Life Cycle definition and learn how to continuously improve organisational performance.
  • Learn how BPM works with different methodologies, including Lean and Six Sigma.
  • Learn an industry-standard BPM approach that encompasses Process Modeling, Process Analysis and
  • Design, Process Performance Management, and Process Transformation.
  • Discover appropriate metrics for analysing business processes that provide sufficient insights into process effectiveness.
  • Leverage process assets through integrating business rules, projects, and business process modeling.

Course Delivery

To help assimilate the tools and techniques learned, there is a mixture of individual and group exercises throughout the course. A lively role play and case study help reinforce concepts learned. Students need to be prepared for a high level of participation. Each participant receives a comprehensive student guide complete with examples and workshop solutions.



About Watermark Learning:

We provide training in business analysis, project management, agile, BPM, and influencing skills that turns the complexity of industry standards into practical application. Rather than covering an entire body of knowledge, our courses are laser-focused for the business analyst, project manager, and process analyst and lead to enduring results in organisations. Our classes are practical and engaging, and use interactive case studies that energise students to learn…and motivated to perform. 

Watermark Learning is an “original” PMI® Global Registered Education Provider and a Charter Endorsed Education Provider of the IIBA®, granting Continuing Development Units (CDUs) to earn or maintain CBAP® certification.


Course Assessment

This course has no formal assessment.

Course Content

Business Process Management (BPM) Fundamentals

  • Defining Business Process Management(BPM)
  • Managing Sideways - A different way of operating (“Turning the Company on its Ear”)
  • The Case for Business Process Management
  • Focus: Addition of Value
  • The Opposite of Value: Waste
  • How Do We Pay for BPM?
  • The Net Positive effects of Applying BPM Layers
  • BPM Methodologies
  • BPM Framework
  • Types of Processes to Manage
  • BPM Critical Success Factors
  • Core BPM Role Definitions including process owner, sponsors, analyst and participants
  • Process Owner Responsibilities

Business Process Modeling / Analysis Overview

  • BPM Framework
  • What is Business Process Modeling?
  • Benefits of Documenting Processes
  • High Level Definitions
  • Process Modeling
    • Value Stream Maps
    • Process Maps
    • SIPOCs
    • Geographical Maps
  • Process Modeling Notations
  • Analysing Processes
    • Cross-Functional Teams
    • Brainstorming
    • Examples of Divergent Analysis tools (5 Whys, Fishbone Diagrams, Cause and Effect Analysis)
    • Examples of Convergent Analysis tools (Gap Analysis, Cost Benefit Analysis)
    • Different Pictures Tell Different Stories (Histograms, Run Charts, Scatter Diagrams, Pareto Analysis)

Business Process Design and Improvement Overview:

  • Process Design Principles
  • Value Design, Quality Design, Process Design and Time Design Optimisation Principles Principles
  • Process Design Key Concepts
  • Business Process Improvement
  • The Case for BPI

Business Process Performance Management

  • The Case for Process Monitoring
  • Definitions: Metrics versus Measures
  • Definition of Data Types
  • Pros and Cons of Metrics
  • Four-Step Metrics Process
  • What is Business Intelligence (BI)?
  • BI System Objectives
  • BI –WhyDoI Care?
  • Delivering Measures: Dashboards and Balance Scorecards
  • BPM Monitoring Technologies
  • Control Plan Basics

Transform Your Organisation for BPM

  • Process Transformation
  • Scale of Changes
  • Manifestations of Resistance
  • Adaptability to Change
  • The Change Cycle – Macro View
  • What Must an Organisation Do?
  • The Dynamics of Change Model
  • The Change Cycle – Micro View
  • Business Transformation Key Concepts
  • Additional BPM Role Definitions: Business and Business Support Roles
  • Road map for becoming a BPM organisation – 7 Steps
  • Process Technologies Overview
  • Benefits of Process Technologies
  • Examples of Process Technologies
  • A3 Thinking, A3 examples, A3 Components and the A3 Discipline
  • A3 is a PDCA Story Board
  • A3 Work Across an Organisation

Course Prerequisites

It is recommended that delegates have general business experience asaprocess participant.


Project Management Institute- PDU's:7
International Institute of Business Analysis- CDU's:7

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