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Course Portfolio

Professional Qualifications

Business & Systems Analysis
Project Management
Quality Assurance and Testing

Short Courses for Knowledge Professionals

Business and Systems Analysis
Project Management
Quality Assurance and Testing
Business and Enterprise Architecture
Professional Knowledge Skills

Workshops and seminars

Professional Workshops
Leadership Workshops

Value added services

Mentoring Services

 

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FTI offers a range of lecture-based long-term, part-time courses and short courses. Mainly, the longer diploma courses are aimed at IT or knowledge professionals and their managers and co-workers. All the Diploma courses result in a formal accredited qualification.

Click on a course name to view more detailed information about FTI courses.

Other Training Products

In-House Training

Many of our courses can be run in-house if there is sufficient demand in the organisation. Typically a minimum of 8 delegates are required to run in-house short courses or 20 delegates for the Diploma courses if this is to be cost effective.

Customised Courses

We regularly customise our courses and have the capacity to develop new courseware for specific applications. Please contact us directly.

Scheduling

Courses are scheduled many months in advance, but course dates are subject to fluctuations in demand. A provisional schedule is available online. Please contact us for confirmation of these dates and prices and to check for the availability of places. Places for the Diploma courses are in high demand and we advise early booking to avoid disappointment.

Specialist Courses

We have a range of additional courses which are run on demand and we also have a range of new courses coming on stream in the near future.

Agile Knowledge Skills

As part of the EOH group of companies, FTI is working with its sister training companies to focus and refine the various training course portfolios.  In the future, all EOH Agile training will be delivered by Kaizania Agile Academy.

Below is a list of their Agile courses.  

  •  Agile Bootcamp (2 days)
  •  Agile Executive (1 day)
  •  Agile Project management (2 days)
  •  Agile Requirements Management (2 days)
  •  Kanban for Software Development (1 day)
     

If you have any questions or queries about these arrangements, please contact us.

 

Professional Qualifications

    These programmes are generally longer courses offered part-time, with rigorous assessment. They are intended for delegates who are seeking professional recognition for there skills. Most programmes and aligned with, accredited by, or certified by the relevant professional bodies.

Business & Systems Analysis

    The Business Analysis Upgrade Programme is primarily aimed at allowing delegates who have successfully completed FTI’s Certificate Programme in Business Analysis to upgrade to the prestigious and definitive full Diploma programme Read More ...

    Business Analysts are primarily responsible for identifying the requirements of business stakeholders, and converting these requirements into specifications that will define the nature of a new business solution that will create business change. It is common that the proposed solution comprises an IT component, and the specifications will serve as a guide and instruct technical role players in the construction of IT-based business solutions. Read More ...

    The Diploma in Business Analysis is designed to develop confident, competent, multi-skilled professional Business Analysts, who are capable of reducing organisational risk, and increasing organisational value from the deployment of technology-based solutions. Modern thinking now splits the analysis function and as a result, the traditional role of the Systems Analyst has evolved into two distinct new roles: that of the Business Analyst who often reports into the business, and the Solution or Application Architect, who is an IT specialist. Read More ...

Project Management

    The Applied Project Management Programme is a programme aimed at practicing project managers who want to formalise and build on their existing practical project management skills and achieve a national qualification. This qualification is a performance or competence based qualification that is registered with the South African Qualifications Authority (SAQA). The qualification is intended for someone who is working as a Project Manager of small to moderately complex projects and it is based on the key competencies expected of someone fulfilling that role. Read More ...

    The Certificate Programme in Project Management Practice is a four-month programme primarily aimed at newly appointed or aspirant project managers and project co-ordinators who want to develop a solid grounding in the essential skills of project management. The course is also an essential building block for delegates wishing to pursue professional project management certification. Read More ...

    The RPL Programme for the National Certificate in Project Management at NQF level 5 is a four-month programme aimed at experienced Project Managers who wish to obtain recognition of their skills and a national qualification. The qualification is a performance or competence based qualification that is registered with SAQA. The qualification is intended for someone who is working as a Project Manager of small to moderately complex projects and it is based on the key competencies expected of someone fulfilling that role. Read More ...

    The Project Management Institute (PMI®) is an independent body that develops and promotes standards of practice within the project management industry. PMI provides its independent Project Management Professional (PMP®) certification of project managers as part of its role in setting industry standards for the profession. The aim of the PMP® certification is to provide assurance that a person delivering project management services meets independently verified standards of practice. Read More ...

Quality Assurance and Testing

    Quality software is something that all organisations need and expect. Today's test and project managers are constantly pressured to deliver quality with ever-shrinking schedules at minimal costs. Leading organisations, whilst recognising the need for every person to be accountable for embedding quality in what they do, are investing in the development and recruitment of quality professionals whose core skills, focus and responsibility lies in ensuring the implementation of reliable, risk-free, efficient and effective computer-basedbusiness systems. Read More ...

Short Courses for Knowledge Professionals

    The short courses develop specific skills and understanding in a short period of time.

Business and Systems Analysis
    BABOK® Foundation - Code: BABKA

    The rapid emergence of the Business Analysis profession as well as the lack of structure and focus in BA activities has led to role confusion for many individuals and companies. The IIBA® has emerged as the leading organisation for defining the BA Body of Knowledge (BABOK) and standards for professional Business Analysis. The BABOK® defines commonly accepted practice and can be used by organisations and BA’s to evaluate competency, assess training and development needs and plan for career development. The CBAP® & CCBA® certifications are also fast becoming the de facto standards for professional BA’s internationally. Read More ...

    Whether you are new to business analysis, or are experienced and want a more formal approach, it’s essential to know and practice the “fundamentals.” This course trains participants to help business clients articulate their needs and wants, and to document them clearly, concisely, and completely. By grasping this core Business Analyst (BA) skill, BAs can contribute significantly to successful projects and the products they create. Read More ...

    This working seminar delivers the foundational skills and techniques required to analyse and improve existing processes. It focuses on identifying opportunities for process change and presents the analysis, modeling and design tech Read More ...

    Analysing business processes is an essential aspect of all initiatives which are designed to achieve business improvement. It is a confusing domain, riddled with acronyms, vested interests and different standards, especially with respect to notations for process modelling. Fortunately, some standards are maturing, driven by initiatives underwritten by bodies such as the Business Process Modelling Initiative (BPMI), the BPM Group and the Object Management Group (OMG) Read More ...

    Want to make sure that you are ready for the CBAP® exam and increase your odds of passing it on the first try? This comprehensive workshop will prepare you for the Certified Business Analysis Professional (CBAP®) exam, administered by the IIBA® and help you make the most of the limited study time you have. The course was designed, created, and is taught by CBAPs to help others focus on the critical areas to study and to provide insights into the exam. Read More ...

    In order to navigate the political landscape to meet or exceed customer expectations on any project, it is essential to efficiently and effectively gather their requirements. This course helps you develop skills and learn techniques to translate customer needs into project requirements. Read More ...

    To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding process and describes tried and true process management concepts and techniques. Read More ...

    Information is a critical and often overlooked aspect of information systems. Information Architecture is a key pillar of an effective Enterprise Architecture, and one that can deliver the most enduring business value through the entire life of a system. Modern systems that are implemented without strong, efficient data architectures are likely to be error-ridden and will seriously limit functionality and information use and may hamper the business as it grows and changes Read More ...

    With the modern worlds’ increasing dependence on technology-based information systems, the implications of system failure can be profound. Revenue loss, inconvenience, damage to company image, a decline in productivity and complete closures are only some of the possible consequences which can result. Read More ...

    Mastering Use Cases - Code: UCDR

    This two day course is designed to give IT professionals an in-depth understanding of how to specify functional requirements through the use of use case diagrams and narratives. Understanding how to write effective use cases will enhance your systems development process by clearly conveying how the system should interact with the end users to achieve your business goals. This course will teach you how to write use cases as lightweight, accurate and flexible specifications. Read More ...

    This course will give IT professionals an in–depth understanding on using the Unified Modelling Language (UML) to define, model and specify requirements for new systems. The course materials are based on best practices that have evolved since 1995 when UML became the de facto modelling language for object oriented systems analysis and design. Read More ...

    Many of the costs incurred in the design of modern commercial applications are actually incurred over the extended life of the system in the form of enhancements, bug fixing and extensions. Applications which are initially well-designed bring significant cost savings, increase the value and reduce the risk to an organisation. Read More ...

    Software applications that provide high-quality, innovative solutions to business problems are based on a strong partnership between users, management and IT. This synergy can only be achieved through the use of a common language to define both problems and solutions. Skilled and experienced business analysts and systems analysts play a vital role in developing accurate specifications for technology-based business solutions. Multi-skilled individuals are needed who can play a successful role in translating business needs into IT-related specifications. Read More ...

Project Management

    Achieving long term business goals through independently managed projects is often chaotic, stressful and counterproductive. Program Management enables you to integrate progress and manage resources across interrelated projects to achieve broader organisational goals. Read More ...

    Many different organisations and industries structure their work into projects. The function and role of Project Administrator is a critical one to the success of each project and, in turn, to the success of the business itself. This course is specifically designed for those who work in a project support role or who need to introduce a project approach to their work. Read More ...

    Project Management Essentials cuts through all the project management jargon and equips you with simple, yet powerful techniques that you will be able to apply immediately in the work place. These techniques will increase your effectiveness and efficiency, while reducing the stress as you plan, organise and control business projects Read More ...

    With the ever increasing scarcity of resources, both capital and human, and the mounting pressure on business to continually improve delivery, companies have begun to turn to project portfolio management (PPM) to ensure the optimum allocation of resources to projects to maximise returns. Read More ...

Quality Assurance and Testing

    It is common knowledge that testing efforts are often applied too little, too late on projects. UAT has a vital role to play in driving out defect-free applications but for best value, it needs to be properly managed, designed and integrated into the systems development effort. Incorporating effective UAT activities at appropriate times, as identified in a project schedule, helps uncover issues which may otherwise be overlooked. Read More ...

    Customers and business needs result in frequent, even daily, demands for software changes. Rigorous software testing contributes significantly to the value delivered by these business systems. Experience tells us that most of the testing effort and activity typically happens only during the SIT testing phase of a project. Lessons learnt tell us that testing earlier and throughout any project will add enormous value to the use and usability of the business system(s). Incorporating the most effective testing activities and thinking skills at appropriate times in the software lifecycle potentially uncovers issues that may otherwise be overlooked Read More ...

    Quality Assurance, albeit an absolute necessity for all new and acquired software or software changes and upgrades, is a drain on the finances of any enterprise and is also expensive in effort because of the time required to plan, create and execute. Read More ...

    As a part of the Testing Profession there is a need for all test professionals to have and exhibit effective communication, problem solving, emotional intelligence and leadership skills when participating in IT Projects and communicating with different Stakeholders and team members. Read More ...

    Organisations are looking to Testers, as a part of the Testing Profession, to constantly apply fast and smart methods to assure quality in software. The demand for SQL is growing as is the level of SQL proficiency and as a Tester with SQL skills you enable yourself to add more value to your part of the QA process, to your Team, to the Project Team and to the Organisation. Read More ...

Business and Enterprise Architecture
    Practical TOGAF 9™ - Code: TOGAF

    The course covers the body of knowledge required for TOGAF 9™ certification. Successful candidates can apply to be registered via the Open Group as certified TOGAF 9™ Architects, becoming part of a select international community The Open Group is a worldwide collaborative of end user organizations and I.T. product and service providers that promotes standards to facilitate achieving benefits and ease of interoperability within and between organizations. Following early work funded by the US Government, a series of standards was evolved, with significant input from many industry contributors ultimately resulting in The Open Group Architecture Framework (TOGAF™) Read More ...

Professional Knowledge Skills

    Research shows that most people only use a fraction of their cognitive abilities yet the ongoing exercise of the brain function can reduce mental debilitation throughout life. This challenging, but entertaining, course revisits many of the thinking skills that lie dormant in the average person. The course explores various kinds of individual and group problem solving approaches and various thinking styles Read More ...

    Knowledge workers need a wide range of thinking and problem solving skills in their work. The prevailing problem-solving approach that analysts of all types employ is analytical thinking. But analytical thinking seeks a ‘best’ solution and an analytical approach is reductionist, where the solution is found by decomposing a problem space into smaller components that are more easily understood and dealt with. Read More ...

    How do we establish enough influence over key stakeholders to get our work done when we have no “real” authority over them? We know what needs to be done and we know how to do it, yet we can’t get our boss, our colleagues, and yes, even the people who report to us, to do “the right thing.” This workshop examines how we can develop influencing skills in order to get things done Read More ...

    Information is crucial to an organisation and when this information is communicated in writing, the quality of such communications can have a significant impact on business performance and decision making. Effective business writing is concise, accurate, unambiguous, logical and easily understood. This intensive two-day course will help delegates to develop the skills necessary for successful business writing – be it reports, emails, letters, faxes, policy documents or contracts. Read More ...

    The Facilitation Skills workshop is aimed at delegates who wish to improve their business workshop facilitation skills. Modern knowledge workers work almost exclusively in jobs that require them to solve business problems, take decisions, be able to ‘see the big picture’ and think about consequences. When such problems are analysed and solved by one person in isolation, derived solutions do not address the real problem or do so inadequately. Read More ...

    Like most professions, there is a tendency to focus on the hard skills around the role of the knowledge professional as opposed to soft skills. Hard skills such as modelling, estimating and specification are relatively simple to acquire whereas, soft skills such as communication, creative thinking, facilitation and working in a team are more subjective and intuitive and therefore more difficult to master. Read More ...

Workshops and seminars

    These are value added workshops and seminars designed to augment existinging skills

Professional Workshops

    This highly pragmatic seminar shows you how to achieve unparalleled success in business analysis. It details the innovative techniques you need for a business-driven approach, and how to apply each for dramatic improvements in the quality of business requirements. Read More ...

    Do your business processes always produce correct and consistent results? If not, the problem probably lies with your business rules and decision logic. You need the right techniques to fix these problems – process models, use cases, data models and other requirement techniques just aren't right for the job Read More ...

Leadership Workshops

    A leader's behaviour has a direct influence on staff performance, productivity, and the overall success of an organisation. This is a no-nonsense, battle-tested programme for developing exceptional leadership skills to benefit both your organisation and yourself. Read More ...

    Most people possess far more capability, intelligence, resourcefulness, and initiative than they currently use... but what holds them back? Discover the keys to unlocking human potential, boosting productivity, and fostering a high performance culture. Read More ...

    Empathetic Leadership - Code: PS/SCARF

    Good collaboration and being able to work in teams is very important in the corporate business environment. Yet, human interactions are very unpredictable and conflict can taint human interactions. This is exacerbated with pressure to deliver against deadlines and often we tend to forget about the human factor and retreat to executing alone. Read More ...

    Quiet Leadership - Code: PS/QL

    The workshop is based on and developed around the work of David Rock who is a leadership coach, teacher, and public speaker who advises organisations around the world. He is the CEO of Results Coaching Systems, a leading global consulting and coaching organisation, and an adjunct lecturer at the Center for Management at New York University (SCPS). Read More ...

    Leadership is first and foremost about relationships before it is about title, status, or function. The Intelligent Leader processwas developed to equip individuals with the knowledge, understanding and skills for producing resonance in the workplace. Resonance refers to being emotionally in sync and on the same wavelength. When resonance occurs in human interactions it results in smoother interrelationships and an environment relatively free from negative conflicting emotions. Read More ...

    Like most professions, there is a tendency to focus on the hard skills around the role of the consultant (including business analysts, project managers, QA and testers) as opposed to soft skills. Hard skills such as modelling, estimating and specification are relatively simple to acquire. Soft skills such as communication, creative thinking, facilitation and being a team player are more subjective and intuitive and therefore more difficult to master. Read More ...

    The Engaged Leader - Code: PS/LDK

    This workshop provides talented, high potential leaders with remendous self-awareness and compassion, which is so important in the workplace today. The course encourages leaders to take on a new approach in the workplace which will result in more engaged and knowledgeable employees. This interactiveworkshop will enhance managers' ability to influence and collaborate with others on anewlevel. Read More ...

Value added services

    A portfolio of value-added services that augment skills development and training interventions, these services will drive out business value by building capacity

Mentoring Services

    The concept of mentorship is not a new one however this model is increasingly being recognised and formally adopted in organisations as a means of knowledge transfer, productivity improvement and enhancing professional development. Mentorship is a personal development relationship in which a more experienced or knowledgeable person helps those less experienced or knowledgeable to maximize potential, develop skills and enhance careers. Read More ...

    Mentee Workshop - Code: PS-MEW

    There is a real need for organisations to support learners, interns and employees to help them develop their skills, self awareness and emotional intelligence to maximise their potential in being valuable contributors to the organisation, their communities and society at large. Read More ...

    Mentor’s Workshop - Code: PS-MRW

    Organisations are recognising the need for Mentoring Relationships to ensure the continued existence of, or a need to change, the culture of the organisation. Mentors play a critical role in supporting new employees with emerging skills to transition most effectively into the organisation, or into new roles. Read More ...

    Often the people side of change is forgotten as project teams and organisations focus on the actual change itself eg. System or process changes, mergers, etc. This workshop is designed around the global best practice studies undertaken by members of the Association of Change Management Professionals. It is a practical, hands-on, outcomes based workshop which provides a highly successful overall approach as well as the tools and skills to handle the "fall-out" created by change such as fear, resistance, resignations and other negative people aspects. Read More ...

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