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Specialist Courses and Foundation Skills

Published: 2017-09-22

FTI believes that individuals and companies need to commit themselves to the concept of life-long learning and that regular up-skilling is essential. To this end, FTI offers specialist short courses to enhance particular technical skills as well as those aimed at specific core skills essential to today's knowledge worker.

Knowledge worker foundation skills have which been identified as essential include:

  • High-level thinking skills including systems thinking, analytical thinking and creative problem-solving ability
  • Soft skills including written and oral communications, facilitation, teamwork, leadership and cross-cultural awareness and sensitivity
  • IT fluency as the understanding of and expertise with technology is now essential in addressing virtually any business need

Faculty Training also offers a wide range of management and self development, coaching, mentoring, leadership, service excellence and team motivation courses.

Our specialist courses include the following:

Strategic Power Sales – 3 full days.
Manage your entire sales process strategically to improve sales and strengthen customer relationships. Learn how to plan, personalise and present the right product to the right prospect with professionalism and confidence.

Strategic Presentation Skills – 2 full days.
Achieve more confidence as a presenter by mastering strategic presentation skills like effective preparation and delivery, making an impact, using appropriate visual aids and building rapport with audiences.

Train the Trainer – 3 full days.
Achieve more confidence as a trainer by learning how to present, facilitate, coach and motivate delegates

Customer Care – 3 full days.
Achieve higher levels of customer satisfaction by developing skills like making a positive first impression, identify customer’s needs, building long-term relationships, resolving complaints and instilling service excellence standards.

Strategic Negotiation Skills – 3 full days.
Master the strategic negotiation process by developing skills like planning, presenting, communicating effectively, building rapport, anticipating responses, listening and asking the right questions.

 

 

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