Building the Future Workforce: Empowering South African Talent

According to an IDC report on South Africa, it is estimated that Salesforce will contribute $5.1 Billion to the South African economy between 2022 and 2026, creating 31,800 new jobs during this period (with an annual compound growth of 26%).

At FTI-EOH, we believe in the power of education to transform lives. Our programme is a comprehensive and immersive journey into the world of Salesforce, one of the most sought-after skills in today’s job market.

Discover Your Potential

  • Unlock doors to a fulfilling career in tech, even if you have no prior experience.
  • Gain valuable Salesforce certifications that employers demand.
  • Access hands-on training, mentorship, and real-world projects that will set you up for success.

Our programme is your gateway to a brighter future, where you can thrive in the dynamic world of customer relationship management (CRM). Explore how our programme can empower you to become a Salesforce professional and shape your destiny.



Programme Details:

The National Certificate: IT End User Computing, NQF level 3, is a foundational entry level qualification into the field of Computer Science and Information Technology and develops skills and knowledge in MS Office Suite (Word, Excel, Outlook, PowerPoint) with specialisation in either a Business Environment or in a Project Management Environment.

When you complete this course, you will be able to:

  • Apply the knowledge, techniques and skills of End User Computing Applications in the workplace.
  • Understand the impact and use of Information Communication and Technology (ICT) in an organisation and in society.
  • Communicate more effectively by combining communication skills with End User Computing Skills.
  • Apply mathematical literacy and use applicable End User Computing Applications more effectively in the workplace.

Download the full overview here.

This class is ideal for new and beginner Salesforce System Administrators, as well as Trailblazers looking to increase their skills around the configuration, maintenance, and automation of a Salesforce organisation. This is also a great class for anyone looking to earn their Salesforce Administrator credential.

When you complete this course, you will be able to:

  • Explain the Salesforce architecture and key terminology.
  • Use the application development lifecycle to define the process of managing an app’s development, from design to final release.
  • Compare different methods for granting users access to functionality and data.
  • Build and customise applications to meet business requirements.
  • Describe use cases for data management and validation tools.
  • Analyse key performance indicators with reports and dashboards.
  • Automate business processes using key features and functionality.
  • Leverage the Salesforce ecosystem and resources to implement and maintain your Salesforce organisation.

Learn more about the certification.

The Business Analysis Foundation Programme is designed as an entry level qualification for graduates, with little work experience, wanting to work in Business Analysis support roles. It is suitable for those who wish to ultimately follow a career path into the Business Analysis profession.

It is a career entry point into Business Systems and Business Analysis support environments such as Systems Development, Business Intelligence, Process Management and Test Analysis and introduces you to the most important Business Analysis tools and techniques.

By the end of the qualification, you will have mastered the most important business analysis tools and techniques, as well as gained knowledge and practise in:

  • Developing strong interpersonal skills in communicating, presenting, facilitating and building relationships.
  • Managing your time more effectively.
  • Problem-solving and critical thinking applied to real world scenarios.
  • Generating a business case around a real world problem in your business environment.
  • Gathering and recording information and identifying and documenting business requirements.

Download the full overview here

This highly interactive and practical short programme is Unit Standard aligned and aimed at new entrants to the world of work who need work readiness skills for the modern business environment. There is a strong focus on self development, adapting to change, communication, managing time, innovative and creative thinking and problem solving.

When you complete this course, you will be able to:

  • Understand your personal thinking and learning styles.
  • Understand how you fit into the bigger picture of business.
  • Understand personal values, uniqueness and interests & develop a “personal brand”.
  • How to dress & behave professionally within a business environment.
  • How to work within a team and handle feedback appropriately.
  • Communicate, interpret and present information in different business formats.
  • Manage time and plan your workload.
  • Manage change with creativity and innovation.
  • Understand business expenditure and budgets.
  • Manage your personal expenditure against a budget.
  • Capitalise on research and problem solving abilities.
  • Recognise the leader within.

Download the full overview here.

Visit the Salesforce Trailblazers Site

Register Your Interest